Frequently Asked Questions
Everything you need to know about our discrete surveillance solutions.
How discrete is the packaging for my order?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or padded mailers with no mention of 'Spy Shop' or the contents on the exterior label.
Do your products come with a warranty?
Yes, all our electronic surveillance equipment includes a standard 12-month manufacturer warranty covering any technical defects or hardware failures.
Is it legal to use these surveillance devices?
While we provide the tools, laws regarding audio and video recording vary by jurisdiction. We recommend consulting local regulations to ensure your intended use complies with privacy laws.
What is your return policy for sensitive electronics?
We offer a 30-day return window for unopened and unused items. Due to the nature of the technology, products that have been activated or used may be subject to a restocking fee.
Do I need special software to view recorded footage?
Most of our devices record in standard formats like MP4 or AVI, which can be viewed using default media players on Windows, Mac, or mobile devices without extra software.
How long does the battery last on portable hidden cameras?
Battery life varies by model; standby 'motion-activated' devices can last several weeks, while continuous recording devices typically offer 2 to 10 hours of active use per charge.