Returns & Exchanges
At Spy Shop, we stand by the quality of our professional surveillance equipment and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we provide a streamlined process for returns and exchanges on all eligible electronic devices.
Request Authorization
Contact our support team with your order number to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Secure Packaging
Place the device in its original packaging including all accessories, manuals, and batteries to ensure full credit for your return.
Ship the Item
Affix the provided shipping label and drop off the package at a certified carrier location, ensuring you keep a copy of the tracking number for your records.
Inspection and Refund
Our technicians will inspect the hardware for data security and functionality before processing your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing